What are my booking options?

1. The quickest way to make a booking is online via our new interactive map . Login to obtain the best online rates. If you do not have a login, please go to our accounts page to find the best option for you

2. Email us at freightlinkbookings@freightlink.co.uk

3. Ring on +44 (0) 844 847 9000

How quickly can I get my booking reference?

Usually within minutes. However, at times the links between our dedicated booking engine does rely on the ferry company's booking system responding.

For ferry routes which do not have EDI (Export Data Interchange) compatibility, bookings made between 2100hrs and 0800hrs (GMT/BST) will be made at 0800hrs the following day. If your ferry departure is between these times today, please contact our Customer Service Team on +44 (0) 844 847 9000.

How do I get confirmation of my booking?

We have developed our I.T. system over a number of years. When we set up your account we will ask you for your email address and mobile number along with the mobile number(s) of your drivers. When you make a booking online or over the phone, you will receive a confirmation by email and by text.

When we activate your account, please supply us with your email address and mobile number.

Can I transfer my booking?

If you contact us prior to travel, you can transfer your booking usually at no cost. However, please note on some routes, the ferry operator does reserve the right to charge an amendment fee. These will be passed on to you at cost.

Will the driver get a single cabin?

On some routes the ferry operator applies a single occupancy berth policy. Where ever possible, the ferry operator does try to accommodate single occupancy requests, however, this cannot always be guaranteed on particular busy sailings. On some services the driver can request this, but there may be an additional charge which the driver will have to pay there and then.

How do I book hazardous cargo?

For full details on how to book hazardous cargo, please visit our Hazardous Bookings Page

How long before the sailing do I need to be at the port?

Click here for more information on Driver Accompanied vehicles

• Irish Sea routes 1 hour before departure
• Dover routes 1 hour before departure
• Spanish 1 hour before departure
• Baltic routes 2 hours before departure
• Mediterranean routes 2 hours before departure

Click here for more information on Unaccompanied vehicles

• Irish Sea routes 1h 30m before departure
• Dover routes 1 hour before departure
• Spanish 2 hours before departure
• Baltic routes 2 hours before departure
• Mediterranean routes 2 hours before departure
• For all hazardous bookings it is 2 hours prior to shipment with valid dangerous goods notes.

Where should I go to check in?

All our bookings are made on FREIGHT accounts. Therefore you should always proceed to the freight check in booths at port. To find out the location of a port, please use our Interactive Map and click onto the port that you need information for. This will open Google maps.

How do I check in at port?

Simply give the booking reference to the check in booth. If you or your driver has not asked for this, simply contact our Customer Service Team on +44 (0) 844 847 9000 and request a SMS (text) of the booking.

What happens if I miss-declare the vehicle length / height / width?

Most of the ferry operators have auto measuring equipment. A vehicle which arrives at the port with a miss-declared length / width / height could result in the vehicle being refused at port. We will also raise a supplementary invoice for the additional cost.

What happens if I miss the sailing?

Firstly, please try to notify us at the earliest possible opportunity if you are not going to make a sailing. If you do miss a sailing or check-in is closed, please contact our Customer Service Team on +44 (0) 844 847 9000. Our Customer Service Team has the knowledge and expertise to assist you, and arrange alternative shipment NB charges may apply.

What happens if I fail to notify you, and do not show for my booking?

This is known as a NO SHOW. All NO SHOWS are treated very seriously by Freight Link Solutions and the Ferry companies. After all, a booking may have been rejected to create space for your booking! Customers who persistently NO SHOW may be refused space in future.

How long is my ticket valid for?

With the exception of Dover routes, your ticket is only valid for the day and date the booking was made for. However if it is a Dover route then the tickets are valid for 5 days on P&O and 7 days on Norfolk Line.

What happens if I have a wide / long or heavy load?

We are specialists at arranging out of gauge loads. Please visit our Out of gauge load page

What do I do if I have a complaint on board?

In the unlikely event of complaints on board the vessels, please go speak to an onboard supervisor immediately. If you feel that your complaint is not dealt with fully, please put your complaint in writing and send it to:-

Operations Manager
Mr. Lee Rossall
Freight Link Solutions Ltd
Windy Harbour Barn
Harbour Lane
Warton
Preston
PR4 1YB

Or email Mr. Lee Rossall Operations Manager.

We will make representation with the ferry company and revert as soon as possible.

What do I do if my vehicle gets damaged on board?

IF YOU DROVE THE VEHICLE ONBOARD - DRIVER ACCOMPANIED

1. DO NOT MOVE YOUR VEHICLE!
2. You MUST IMMEDIATELY inform the ships loading officer.
3. Ensure the loading office complete a Damage Report form. Where possible, take your own photos of the damage.
4. Obtain a copy of the Damage Report From from the loading officer.
5. Ring +44 (0) 844 847 9000 and report the damage. You will be required to supply a copy of your photos (if any taken) along with a copy of the loading officers Damage Report Form. Without this, we will NOT be able to pursue the claim on your behalf.

ALL BUSINESS IS TRANSACTED IN ACCORDANCE WITH BIFA 2005 STANDARD TRADING CONDITIONS.

UNACCOMPANIED vehicles

1. DO NOT MOVE YOUR VEHICLE!
2. You MUST IMMEDIATELY inform a quay supervisor.
3. Ensure the quay supervisor completes a Damage Report form. Where possible, take your own photos of the damage.
4. Obtain a copy of the Damage Report Form from the quay supervisor.
5. Ring +44 (0) 844 847 9000 and report the damage. You will be required to supply a copy of your photos (if any taken) along with a copy of the loading officers Damage Report Form. Without this, we will NOT be able to pursue the claim on your behalf.

ALL BUSINESS IS TRANSACTED IN ACCORDANCE WITH BIFA 2005 STANDARD TRADING CONDITIONS.

Invoicing:

When will I receive my invoice?

Cash accounts: Cash account / credit / debit card customers will be sent an invoice via email within 48 hours of shipment.

Credit accounts: Credit accounts will be sent a weekly invoice. At the end of the month we will issue a statement. For further information when finds will be taken please see if I have a credit account, when is payment taken?

What do I do if I get an invoice query?

Please email accounts@freightlink.co.uk with your query and we will respond back within 24 hours. Please quote our unique booking reference on all correspondence.