Job Vacancy - Multilingual Customer Service Agent

What do we do?

We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.

The business has three pillars.

  • Ferries – Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary focus of delivering digitalisation and impeccable customer service.
  • Freight forwarding – Freightlink Reload provides first class freight forwarding services throughout Europe by integrating with Freightlink’s freight ferry customers we can offer unrivalled access to hauliers throughout Europe.
  • Customs - CustomsLink our newest business was created in response to post Brexit border complexities and takes a fresh approach to an old established business by digitalising the processes.

What are we looking for?

Many roles, one job… The number of roles that a customer service professional might have to fill on any given day is a big part of what makes the job so challenging and exciting. It’s also a big part of what makes the job so rewarding. Helping, teaching, selling, supporting and the rest of the customer service roles are really important to keeping our customers happy and the business growing.

There are so many ways to deliver value to our customers, make people happy and help us grow. Understanding each of the roles helps us get better at all of them and turns us into stronger support professionals.

In support, you’re in charge of customer WOW: that little bit of extra that sets us apart in our customer’s eyes from the legions of businesses out there doing “just enough.”

Customer WOW can take the form of small touches or grand gestures, but when you hear their voice smile or get that email response full of smileys and exclamation points, you’ll know you’ve delivered it!

Be a part of it! Join us now.

And what will you be doing?

You will provide first class customer service and deal with customer queries via email and telephone. You will process bookings, provide price quotations, liaise with ferry and tunnel operators, complete other administrative tasks, manage customer accounts and input data onto our bespoke online platform. But above all you will be in charge of our customer WOW.

Full on the job training is provided within the office environment therefore you must be able to commute daily.

We work shift patterns Monday – Friday, 35 hours per week. Weekend overtime is paid at extra rate.

What do you need to succeed?

You will need to be strong communicator with professional telephone manner and a can-do attitude. Your proactive approach, drive, resilience and focus on problem solving will be the key to your success.

You need to be customer focused with exceptional attention to detail, be flexible and adaptable to quickly changing priorities and most of all a great team player. The teamwork is what makes us succeed!

We are on the lookout for a result driven, self-motivated, confident and outgoing individual to join our small, lively, multi-lingual and collaborative team. You must speak and write fluently in English and other European language (eg. Italian, German, Hungarian, Romanian, Czech, Polish, Spanish)

If this sounds like you then JOIN US NOW!

What do you get out of it all?

Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development.

We are not Google. We don’t have a slide or games consoles in the office, but we do offer:

  • 35 hour week
  • Hybrid working – 3 days in the office and 2 working from home per week after training period.
  • Birthday day off – after 1 years full service.
  • 6 free Stena Line ferry crossings per year, for yourself or immediate family members i.e. spouse/partner, children, parents or siblings.
  • Additional annual leave for LOS
  • Employee Assistance Programme ‘Help at Hand’, provided by UNUM.
  • Westfield Health care plan – Money back for dental, optical, prescription, flu jabs and more.
  • Life assurance/ Death in Service - your loved ones will receive a £50,000 tax free lump sum through our death in service insurance policy.
  • A range of discounts and deals
  • Cycle to work scheme – saves you money on bike and accessories purchases.
  • Tech scheme - saves you money on tech purchases
  • Social events – trips to the pub, family activity days, and more.
  • Recognition awards – via Employee of the Quarter

Interested? To apply or request more details please email careers@freightlink.co.uk.