Job Vacancy - Multilingual Customer Service Agent

About us

Established in 2003, Freightlink Solutions, part of the Stena Line portfolio, is a leading European freight ferry and tunnel ticket agency covering more than 1000 routes connecting over 60 countries. Our multi-lingual team ensures a truly pan-European service to over 6500 accounts.

High standards of sales and customer service, year on year growth and market leading technology makes Freightlink Solutions the most customer focused freight ferry and tunnel booking agency in Europe.

This is a great opportunity to join a well-established multilingual business and challenge yourself within our customer service team. You’ll be based in our Walton-le-Dale offices with possibility to work from home on occasions.

What are we looking for?

Many roles, one job… The number of roles that a customer service professional might have to fill on any given day is a big part of what makes the job so challenging and exciting. It’s also a big part of what makes the job so rewarding. Helping, teaching, selling, supporting and the rest of the customer service roles are really important to keeping our customers happy and the business growing.

There are so many ways to deliver value to our customers, make people happy and help us grow. Understanding each of the roles helps us get better at all of them and turns us into stronger support professionals.

In support, you’re in charge of customer WOW: that little bit of extra that sets us apart in our customer’s eyes from the legions of businesses out there doing “just enough.”

Customer WOW can take the form of small touches or grand gestures, but when you hear their voice smile or get that email response full of smileys and exclamation points, you’ll know you’ve delivered it!

Be a part of it! Join us now.

And what will you be doing?

You will provide first class customer service and deal with customer queries via email and telephone. You will process bookings, provide price quotations, liaise with ferry and tunnel operators, complete other administrative tasks, manage customer accounts and input data onto our bespoke online platform. But above all you will be in charge of our customer WOW.

Full on the job training is provided within the office environment therefore you must be able to commute daily.

We work shift patterns Monday – Friday, 35 hours per week. Weekend overtime is paid at extra rate.

What do you need to succeed?

You will need to be strong communicator with professional telephone manner and a can-do attitude. Your proactive approach, drive, resilience and focus on problem solving will be the key to your success.

You need to be customer focused with exceptional attention to detail, be flexible and adaptable to quickly changing priorities and most of all a great team player. The teamwork is what makes us succeed!

We are on the lookout for a result driven, self-motivated, confident and outgoing individual to join our small, lively, multi-lingual and collaborative team. You must speak and write fluently in English and other European language (eg. Italian, German, Hungarian, Romanian, Czech – any other languages welcome.)

If this sounds like you then JOIN US NOW!

What do you get out of it all?

Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development.

We are not Google. We don’t have a slide or games consoles in the office, but we do offer:

  • 35 hours per week (hybrid working)
  • Life insurance – Death in Service
  • Employee Assistance Programme - because everyone needs little support now and then (financial, mental, and physical wellbeing)
  • Staff discounted ferry ticket scheme - for that relaxing time off - travel and explore
  • Free annual flu vaccination
  • A range of discounts and deals with our company perks scheme
  • Training and personal development,
  • Support with professional qualifications - to help you achieve your career goals
  • Cycle to work scheme – should biking be your thing
  • Smart casual dress code – no suits in sight
  • Social events - trips to the pub, summer BBQs, hiking trips etc - we enjoy social time together away from the desk

Interested? To apply or request more details please email