How do I board a Eurotunnel truck shuttle safely?

Eurotunnel always considers the safety of its customers as a priority and therefore in order to help drivers throughout their journey, please ensure you are fully aware of the boarding instructions before travel.

It is important that all our safety instructions are followed to avoid any unnecessary delays for your loads and all other vehicles on-board.

Pricing

Top questions:

Do I have to pay VAT on ferry tickets?
Does the driver get a cabin/meal?
What is the difference between a passenger booking and a freight booking?
What vehicle type do I select when booking?
What's included in the price of my ticket?

Can I get a price for a vehicle that is out of gauge?
Do you offer discount for volume bookings?
Do your prices fluctuate during the year?
I am involved in the carriage of specialist cargos, does this make a difference?
Is it cheaper to book a return ticket?
Is there a cost for extra drivers or passengers?
What does £? or POA mean on the ferry times/schedule page?
What happens if I hold an account direct with the ferry company?
What is a currency surcharge?
What is a fuel surcharge?
What is BAF and EVA?
Why can't I see certain prices?
Why should I buy a freight ticket?
Will I have to pay for additional charges at the port?

Bookings

Top questions:

Can I book children on my freight ferry or Eurotunnel Freight journey?
How do I book dangerous goods (ADR)?
How does Brexit / EU Exit affect my bookings?
How does weight affect my booking?
How far in advance can I book a ferry?
What are the charges for booking 'No Shows' and Late Cancellations?
What is an Open Ticket?

Are there any specific requirements for booking a ferry to the Channel Islands?
Can I amend/transfer/cancel my booking?
Can I book a bicycle, motorbike or passenger car on a freight ferry?
Can I book a car on a ferry to Cyprus (Limassol)?
Can I book a car on a ferry to Sweden or Norway?
Can I book an unaccompanied caravan?
Can I transport a static caravan on the Stena Line Holyhead ⇄ Dublin route?
Do I need to make a booking or can I just turn up?
Do you need my driver's name?
How do I book animals?
How do I book refrigerated vehicles?
How do I get confirmation of my booking?
How do I make a booking?
Should I open an account?
What are your opening times?
What can I ship as freight on the Immingham, Brevik & Gothenburg routes?
What do I do if I don't receive my booking email?
What have Freightlink done to comply with GDPR?
What if my booking email says "Standby"?
What is a Flexi Ticket?
What is Eurotunnel Freight Capacity Protection?
When will I get my booking reference?
Why are my Ferry Bookings for Italy & Greece on 'Waiting List' or 'Standby'?
Why have I received a cancellation email for my DFDS Dover <> Calais/Dunkerque booking?
Will the driver get a single cabin?

At Port

Top questions:

How long before the sailing do I need to be at the port?
What are the daily charges when a trailer is left / stored on the quay at port?
What if I am running late?
What is Operation Brock, Operation Brock Zero, TAP or Operation Stack?

Can I stay in my vehicle when using Eurotunnel?
How do I board a Eurotunnel truck shuttle safely?
How do I check in at port?
How does a ferry journey affect my driver hours?
How long is my ticket valid for?
What are the procedures for picking up unaccompanied vehicles/trailers from Portsmouth Port?
What do I need with me to travel?
What happens if I fail to notify you, and do not show for my booking?
What happens if I misdeclare my vehicle or load?
What happens if I miss the sailing?
What Health & Safety regulations apply at Rotterdam Europoort?
What ID and documentation do I need?
What is Dover TAP?
What safety rules apply in a port?
When can I deliver/collect an unaccompanied vehicle?
Where should I go to check in?

Onboard

Top questions:

Can I take my dog in my truck on a ferry?
Can I take pets on Eurotunnel VP?
What is my vehicle type?

Are electrical connections for refrigeration available for vehicles on board ferries?
How is my vehicle secured on a ferry?
How should I secure my vehicle cargo?
What do I do if I have a complaint on board?
What happens if my vehicle is damaged during shipment?
What is the maximum height/width/weight that can be shipped?
What safety rules apply onboard?
What types of ferries are there and what facilities do they have?
Will I travel with other cars and passengers?

Payment/Invoicing

Top questions:

How do I get a copy of an invoice?
What payment methods do you accept?
When will I receive my invoice for my booking(s)?

Can I pay at the port?
How long does it take for a refund to be processed?
Is there a charge for using credit/debit cards?
What do I do if I get an invoice query?
What is Freightlink's VAT number?
Why has an additional payment been taken from my credit/debit card?

Travel To Europe

Top questions:

Can I drive a HGV in Europe on weekends or bank holidays?
What can I do to avoid problems with illegal immigrants / clandestine entrants?
What customs paperwork do I need for certain ferry routes?

Do I need personal belongings insurance?
Do I need breakdown cover for Europe?
Do I need to speak French or German on the continent?
I don't understand transport of ADR cargo from Italy to Greece, can you help?
I've never driven on the right-hand side of the road before. What should I do?
Is it best to exchange money before I set off?
Should I have specific insurance for my load?
What if I'm taken ill, do I need health or travel insurance?
Where can I get the best rates of exchange?

Coronavirus

Top questions:

Do I need to quarantine for 14 days when I enter the UK?
I'm entering the UK with an empty vehicle. How do I prove I am a freight haulier?
Will I get a single cabin onboard a ferry?

Are meals still provided on board the ferry?
I feel unwell. Am I allowed to travel?
What are the ferry operators doing to provide protection from Covid-19?
What do I need to take with me when I'm crossing from the UK to Europe (and vice versa)?
What facilities are available onboard and at ports?
Where can I get my France Travel Certificate?

Other

Top questions:

How much does it cost to call Freightlink?
What is the HGV Levy?

How do I know what is the best route for me?
Which ferry companies do you deal with?

Search and Book

From

Depart

Fri, 1 Dec 2023

Return

Sat, 2 Dec 2023

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The Freight Ferry People

How do I board a Eurotunnel truck shuttle safely?

Pricing

Bookings

At Port

Onboard

Payment/Invoicing

Travel To Europe

Coronavirus

Other

Search and Book