How quickly can I get my booking reference?
Our office hours are 07.00 to 23.00 BST, Monday - Saturday and Sunday, 08.00 - 23.00 BST. Within these hours we will endeavour to get your booking references to you as quickly as possible.
However, in certain instances we may have to wait for a reply from the operator. Please remember that although we are open 7am-11pm 7 days a week, not all the ferry operators are.
For bookings made online with DFDS Dover, Eurotunnel, Stena Line, Irish Ferries, Seatruck and Wightlink your booking will be processed automatically 24 hours a day, 7 days a week and you will receive your confirmation via email within minutes.
If you have not received your booking reference within 24 hours of making a booking please contact our Customer Service Team on +44(0)844 847 9000 and we will arrange for this to be resent to you.