Condor Ferries Booking Guide

IMPORTANT TRAVEL UPDATES

RequirementsThere are specific requirements for making freight bookings with Condor Ferries on their Jersey and Guernsey ferry routes.

UPDATE 08/10/2020

The latest update from Condor Ferries details the Coronavirus Testing & Arrivals Process - View latest update

Jersey

BEFORE YOU BOOK

  • If your vehicle is over 3.5 tonnes, please ensure it has freight lashing points.
  • Please contact Jersey Customs on 01534 448088 or email customs.rgc@gov.je to clarify if customs clearance is required.
  • The driver(s) must have a valid photo ID
  • All ADR and livestock bookings need to made with the operator directly
  • If you have an oversized vehicle (longer than 10 metres), you must apply for a permit

ONCE BOOKING IS CONFIRMED

  • You must apply for permission to enter Jersey with the Jersey Immigration Service by visiting the Jersey Government Coronavirus Advice website.
  • It may take up to 72 hours for Jersey immigration to respond with the required QR code.
  • Drivers will be tested between 09.00 - 11.00 after arrival in Jersey.

Once your booking is confirmed, you will receive a consignment note (download example) via email. Please fill in either one or both pages (for a round trip) and send it back to us at bookings@freightlink.co.uk.

  • Please ensure you include all required addresses, as well as load and driver(s) details
  • Check-in no later than 90 minutes before departure

Guernsey

BEFORE YOU BOOK

  • If your vehicle is over 3.5 tonnes, please ensure it has freight lashing points.
  • Please contact Guernsey Customs to clarify if customs clearance is required.
  • The driver(s) must have a valid photo ID
  • All ADR and livestock bookings need to made with the operator directly
  • If you have an oversized vehicle (longer than 10 metres), you must apply for a permit

ONCE BOOKING IS CONFIRMED

Once your booking is confirmed, you will receive a consignment note (download example) via email. Please fill in either one or both pages (for a round trip) and send it back to us at bookings@freightlink.co.uk.

  • Please ensure you include all required addresses, as well as load and driver(s) details
  • Check-in no later than 90 minutes before departure

Cancellation charges apply on Condor Ferries routes:

  • For bookings cancelled and re-booked within 24 hours: £25/€30
  • For bookings cancelled less than 48 hours but more than 12 hours before departure: £25/€30
  • For bookings cancelled less than 12 hours before departure: 100%

Contact our customer service team if you need any assistance.