Flexi Ticket

flexi ticketWe know that your ferry plans can change at a moment's notice due to delays, change in job details etc. By adding our Flexi Ticket, you can have the flexibility and peace of mind that you can make amendments to your booking at no extra charge*.

What Happens If...?

cancel my ferry booking

I want to cancel my ferry booking

No Flexi Ticket

With Flexi Ticket

You will be entitled to a refund of your ferry ticket cost subject to a £15 / €20 admin fee

You will receive a full refund for the cost of your ferry ticket (excluding flexi-ticket fee) minus any applicable cancellation fees from the ferry company

don't turn up for ferry sailing

I don't turn up for my ferry sailing

No Flexi Ticket

With Flexi Ticket

Crossing will be charged in full

You will receive a full refund for the cost of your ferry ticket (excluding flexi-ticket fee) minus any applicable no-show fees from the ferry company

change my ferry booking

I want to change some details of my ferry booking

No Flexi Ticket

With Flexi Ticket

A £15 / €20 admin fee will be charged in addition to any costs associated with amending the booking

Amendments include

  • Vehicle registration change
  • Increase in length of your vehicle
  • Open ticket date
  • Non-open ticket date
  • Route
  • Off peak change to peak
  • Others

All amendments are FREE - subject to any associated costs to changing the booking (e.g. you increase the length of your vehicle)

Free amendments include

  • Vehicle registration change
  • Increase in length of your vehicle (excluding actual vehicle cost)
  • Open ticket date
  • Non-open ticket date (excluding actual ticket cost)
  • Route (excluding actual route cost)
  • No. of passengers (excluding actual passenger(s) cost)
  • Off peak change to peak (excluding actual peak ticket cost)
  • Others (excluding actual additional costs)

*Flexi Ticket Terms & Conditions

  1. Flexi Tickets are charged at a cost of £2.50 / €3 per crossing
  2. Flexi Tickets are available on all operators, with the exception of Eurotunnel VP (Vans on Passenger).
  3. Where an operator charges no show or late cancellation fees, you will still be liable for these in the event of you not turning up for a booked crossing or for a late cancellation (as per the operators terms and conditions), even if a flexi ticket has been purchased. The cost of the no show or late cancellation fee will be deducted from any refund.
  4. Flexi Tickets cannot be added after purchase
  5. Flexi Tickets are non-refundable
  6. Any crossings which are cancelled for reasons outside of the customers control will be entitled to be refunded in full even if a Flexi Ticket isn’t purchased
  7. You will still be liable for any charges associated with changing your booking – for example if you move to a more expensive sailing the extra cost will still be due to be paid
  8. Flexi tickets are valid up to the time of sailing
  9. No money can be held on account for future bookings

If you have any questions about our Flexi Ticket, speak to our customer service team.