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DFDS Update - HMRC Assistance Details

Please be reminded that with immediate effect all vehicles shipping between the European Union (EU) and Great Britain (GB) MUST have a GMR either pre-advised at the booking stage or driver must declare the details at check-in.

As per the the HMRC requirements, if a GMR is not made available at the time of check-in the vehicle cannot be shipped .

For your assistance please see below some key points:

All vehicles shipping between the European Union (EU) and Great Britain (GB) (Including empty or vehicles carrying empty packages MUST have a GMR.

The GMR details can be either :

  • Submitted at the time of booking
  • Presented by the driver at check-in

The GMR must be available when the vehicle is presented for shipment at the port of departure.

When submitting the request for a GMR for driver accompanied vehicles, the vehicle registration number should be used (not the trailer number).

If you require assistance with GVMS or processing your GMRs, please see below details of the Customs & International Trade helpline (CIT).

The Customs & International Trade helpline offers 24/7 help for urgent issues preventing goods progressing through the border (Telephone: 0300 322 9434) and is the main route in for customers with general customs queries including:

  • Help moving goods at all border locations
  • General advice on the Goods Vehicle Movement Service (GVMS)
  • Problems registering for GVMS
  • Error messages when creating Goods Movement Reference (GMR)


04 January 2022

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