UPDATE - Roaming fees or "roam like at home" does not apply when offshore and using a satellite link to the ship.
Mobile phone charges are making the news at the moment. Not only because of what effect leaving the EU will have on plans for roaming charges, but also the various charges which can apply when on a freight ferry.
Many of our freight customers use their phones daily whilst travelling across the continent, maybe to stay in touch with family or to speak to head office. With that in mind, we thought we'd take a look at the various charges that can apply, how mobiles work at sea and also what are the alternatives.
One question which constantly raises its head is 'Who charges me for my calls on board a ferry?' Depending on who you ask, the answer can vary. Lets take a look at a few different operators.
According to Stena Line, the costs are not within Stena Line's control. Once the ferry has left port, mobile phones will attempt to connect to the MCP (Maritime Communications Partner) network. After being informed by way of a SMS message, calls will be charged at "World Rate 6". Details of which are available from your service provider.
Brittany Ferries use Skybridge, a satellite based marine mobile provider. Once away from port, charges will be 'considerably higher than your standard tariff'.
UPDATE - Telenor Maritime who provides the communications services for DFDS have announced that they will be deploying enhanced connectivity services on DFDS vessels including Premium Wi-Fi, Ka VSAT and mobile broadband.
Neither DFDS or its satellite supplier sets the tariffs. The final charge is determined by your mobile operator. DFDS states that it is important that you contact your mobile operator to confirm relevant international roaming tariffs prior to use.
Irish Ferries also reiterates that the responsibility lies with the mobile operator. They do however emphasise that 'This satellite service is expensive to install and operate, and as a result the cost of making a call or texting while at sea will be more expensive than normal international mobile tariffs.'
Two of the mobile networks provided on ferries are Skybridge and MCP (now Telenor Maritime). Both networks provide 2G, 3G & 4G GSM mobile phone connections to the mainland via VSAT satellites and earth stations. Onboard WiFi also connects to the Internet using the same technology.
Need some more advice? Speak to our customer service team.