AWL Shipping, a long‑established UK removal and shipping company has been relying on Freightlink’s freight services for many years. Specialising in cross‑Europe transport, the business requires a booking partner who can ensure fast turnarounds, solve unexpected challenges and provide reliable customer support for every vehicle movement.

Specific Travel Requirements for Removals

Like many businesses in the removals and shipping sector, AWL Shipping needed flexible crossing bookings for time‑sensitive European jobs, competitive pricing, a knowledgeable customer service team and reliable alternatives when various delays occurred. AWL Shipping previously worked with another booking agent but found their service increasingly expensive and less adaptable to their needs.

Historically, AWL booked both LeShuttle Freight to France and ferry crossings into Europe. Today, Irish Sea and Western English Channel ferry routes make up most of their bookings. They rely on Freightlink to manage time‑critical bookings and provide alternative routes when scheduled ferries are unavailable.

“Freightlink have been able to solve all the issues we have had up to now, mainly adjusting bookings on ferries that we have had to alter due to late arrival. If we can’t get a ferry at a certain time, you are always able to sort an alternative out for us. To be honest, I am always amazed at the depth of knowledge your team have and the professional manner in which they conduct themselves when talking to me on the phone. They are a credit to your company.” 

Rob Hicks, Managing Director

The Freightlink Experience

What makes the biggest difference for this customer is not just the Search & Book platform, it is the people behind it. Freightlink’s team demonstrate deep industry knowledge, professionalism and a strong understanding of logistical pressures faced by removal and shipping companies.

Find out more about our offering and open a hassle-free account with our team today.