A Touring Band and Loyal Customers - How Our Team are on Hand to Help

You may be nervous when making a freight ferry booking. The process isn’t always simple and the introduction of customs clearance can make the entire thing feel overwhelmingly complicated. We don’t want you to struggle. We have a talented multilingual team who are on hand to help with every requirement.

Jacq’s Repeat Custom

Jacq has been a loyal customer of Freightlink for a while, as they find that they really benefit from our dedication to customer service. As a repeat customer, Jacq has needed to get in touch with our team at various times for support. Each time this has happened Jacq has experienced quick response times alongside great support from our dedicated team, even late into the evening. Jacq noted that without Freightlink, their company wouldn’t run as smoothly as it currently does and the support and reassurance that they have from the Freightlink team means everything to their business.

“Freightlink as always a pleasure to work with, great response times and support if ever needed.”

Simon’s Freight Ferry From France

Simon is also a loyal Freightlink customer and said that Freightlink is the first place that he thinks of when making a freight ferry booking. He is always extremely happy with the customer service that he receives and the way in which members of our dedicated team go above and beyond for him. He recalled one occasion where his business had an abnormal load that was stuck in France. The Freightlink team were able to source a freight ferry that had the capacity for the load to ensure that it was able to move back home.

“The staff are extremely helpful and have always gone out of their way to make sure we get what we want. Dealt with them for several years now and they have always delivered.”

Jonathan’s band

Jonathan was booking a ferry for a band for their European tour. When he went to make his booking, he realised that the rules had changed and that they were now required to travel as freight. Jonathan was apprehensive and wasn’t too sure how the process worked. Fortunately Freightlink were on hand to help! With this being Jonathan’s first freight ferry booking he contacted our team who were able to walk him through the entire process in a friendly manner and support him through his booking. He was really pleased to have had such a great experience and was especially pleased with how easy it is to get in touch with our team.

“Having contacted Freightlink they have been very supportive, friendly and, more to the point, contactable.”

Chelle’s quick response times

Chelle makes regular bookings with Freightlink and is always especially pleased to find that there is always a member of our customer service team available for them to speak to. This enables them to get help whether they have been delayed or if their requirements have changed whilst out on the road. The high levels of customer service and support that Chelle receives led them to recommend Freightlink to others.

“Always get an immediate response around the clock”

Need a freight ferry? Get in touch with our team today!

12 October 2021

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