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DFDS Update - Fast & Priority Lanes at Dover Strait Ports

Please see below for the additional services that can be added to your service making the experience a more pleasant experience for your drivers.

Priority lane remains available at all three ports, (Calais, Dover and Dunkerque) from check-in. During busy periods a limited amount of vessel space will be available to freight customers who are willing to pay an additional fee to depart on a vessel that would otherwise be full, thus reducing waiting times. This is available on a first come first served basis.

Fast Lane provides the customers with an option to avoid the long queues approaching the Port of Dunkerque, to gain faster access to the check-in booths, then to be checked in for the next available departure. A very limited amount of vessel space will be available for this service.

Pre-Authorisation

To benefit from either facility and to be charged to your account, we must have received your Priority/Fast lane authorisation before allowing your drivers to use Priority/Fast lane. This can be done in one of two ways:

  • You can complete and sign a combined Priority/Fast Lane agreement form, which will give your drivers authorisation to request Priority or Fast lane whenever it is available
  • You can pre-authorise each shipment individually at booking level as and when needed (contact our customer service team)

Once we receive your completed combined Priority/Fast Lane authorisation form, we will be able to check-in your drivers for the Priority/Fast lane (if it is required) and you will be invoiced accordingly.

Cash/Credit/Debit card payment

To support customers wishing to pay by cash or credit/debit card the driver will have the option to do so on arrival at the check-in. If the driver accesses the check-in at Dunkerque via the Fast lane, a charge will be made.

Conditions of Use

To ensure your drivers can utilise this facility as effectively as possible, please see below the conditions of use for the Fast lane:

  • Fast lane is not priority loading. This facility provides an ‘earlier sailing’ option only. We cannot guarantee that your driver will be first on, or first off, the vessel.
  • If your driver gains access to the check-in booth in Dunkerque via the Fast lane entrance, a charge will be applied for this facility.
  • The Fast lane space on the vessel will be issued on a first come first served basis, subject to availability.
  • When opting for the Fast lane, your drivers must park in the allocated lanes provided and in a timely manner.
  • Fast lane is ONLY available from the Port of Dunkerque

DFDS

31 January 2024

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