Safety is a top priority at the Eurotunnel terminals. It's therefore very important that the rules are respected at all times when driving through the terminals and boarding the freight shuttles.
All passengers must be declared - no charges are incurred for additional passengers. Failure to declare all passengers is a breach of conditions and you may be refused travel.
For safety reasons, drivers and/or passengers with reduced mobility cannot be accommodated on Eurotunnel Freight shuttles.
The speed limit is 6 mph/10 km/h on the Freight shuttle.
Keep cab curtains open at all times.
The maximum height allowed for vehicles in our Freight Shuttles is 4.20m. Please lower and secure your aerials before boarding.
The tarpaulin must always be correctly attached to the trailer and in good condition.
Turn off all electrical equipment in your cab after loading.
Do not stay in your vehicle. Turn your cab heater and refrigerator off.
Ensure your fuel cap is on.
No livestock, animals or domestic pets are accepted for carriage on the Freight shuttles.
All access points into the tankers must be fully secured.
Appropriate footwear is required when travelling on-board our Truck Shuttles - be cautious when stepping on/off the platform to get on/off the minibus
If you have any other questions about Eurotunnel safety, please do not hesitate to talk to our expert customer service team.