DFDS Eastern Channel Update - Covid-19 Coronavirus
UPDATE 07/04/2020 10.00
As you are aware we continue to support our freight drivers with the advance check-in facility in the Port of Dunkerque in order to provide drivers with a safe and secure area to park and take their rest period prior to shipping with DFDS. To further enhance this service and to show our appreciation and support during these difficult and uncertain times I am are pleased to announce that at certain times of the day drivers who are parked in the advance check-in area will also receive a complimentary meal consisting of a hot main course, desert and soft drink as a “thank you” from DFDS.
Times of delivery:
- 17:00 hrs
- 19:00 hrs
To further enhance our commitment to the drivers safety during ‘social distancing’ there will be no need for the driver to queue up for these meals as they will be delivered to the driver in his vehicle.
UPDATE 06/04/2020 09.33
Following unprecedented freight volume reductions on the short sea market, DFDS are forced to temporarily adjust our sailing schedule on the Calais / Dover route.
Please be advised that with immediate effect the sailing schedule on our Calais / Dover service will be as indicated below:
We trust this short-term action will adequately meet the reformed areas of demand on the Calais / Dover route and continue to satisfy our customers requirements.
We would like to take this opportunity to remind our valued customers that our Dunkerque / Dover services are presently unchanged with a full schedule remaining. Furthermore, our advanced check in service remains fully operational as does our fast lane for any urgent / fast moving goods.
UPDATE 25/03/2020 16.16
We are pleased to advise our freight customers that DFDS remain operating with a full sailing schedule on or Dover <> Dunkerque/Calais services, which we hope supports you and your teams to continue with the flow of essential trade.
UPDATE 20/03/2020 14.51
Following the significant measures taken by European governments to inhibit the spread of COVID-19, we will now make further changes to our on-board offering on our routes Dover Calais, Dover Dunkerque and Newhaven - Dieppe.
To support those undertaking essential travel at this difficult time, we will continue to provide a complimentary meal for all drivers, although bars, restaurants and shops for passengers on board will be closed until further notice. Due to the limited number of passengers on-board, we have plenty of space to ensure guidance on social distancing can be supported for our freight drivers and crew. Please be reminded that our outside decks are also open for use.
There are no changes to our sailing schedules and we will work hard to ensure that freight customers can undertake essential travel. We are also conscious that our routes between the UK & France are important for trade and we will continue to provide our freight customers with the frequency and capacity to ensure that vital goods can reach shops and businesses.
UPDATE 17/03/2020 15.00
We, at DFDS have taken the step of reducing the maximum number of people allowed on each crossing by 50% on our Dover Calais, Dover Dunkirk and Newhaven Dieppe routes until at least the 6th April. However, I must emphasise that presently there are NO changes to our sailing schedules and from a freight perspective our freight capacity and service offerings remain are unchanged.
UPDATE 16/03/2020 15.20
Over the last few days, the French government have taken a number of significant measures as part of efforts to inhibit the spread of COVID-19.
Included in those measures are restrictions around the number of people gathering in one place and the closure of bars, restaurants, museums, some shops and other venues until further notice within France.
There are no changes to our sailing schedules but we have taken the step of reducing the maximum number of people allowed on each crossing by 50% on our Dover Calais, Dover Dunkirk and Newhaven Dieppe routes until at least the 6th April.
Passenger booking remains open as we work hard to ensure that people can get home and undertake essential travel. We are also conscious that our routes between the UK & France are an important part of the arteries of trade and we will continue to provide frequency and capacity to ensure that vital goods can reach shops and businesses.
Onboard our service we have already taken significant measures to prevent the spread of Coronavirus / COVID-19 including:
- Hand sanitizer dispensers are installed everywhere on the ship for our passengers to use.
- Ongoing extra touchpoint cleaning.
- No more than 100 people in each of our venues onboard.
- The ships’ crew is subject to strict measures and hygiene requirements.
- The ships carry a stock of masks to limit the spread of infection, if the need should arise.
You can be secure that we have taken every precaution advised by the World Health Organisation to minimise the spread of Coronavirus / COVID-19 to protect the health of those travelling.
We are committed to ensuring our passengers have the best service and experience while travelling with us and we will continue to do so during this difficult period.
Various countries are currently introducing extensive measures to delay the spread of COVID-19 / Coronavirus.
DFDS will naturally adapt to the recommendations and advice provided.
However, the governments do not want to bring transportation to a halt. Therefore, we will continue operating our ferry routes.
As our highest priority is to ensure our passengers a safe, secure and comfortable journey, we will follow government recommendations to limit the number of people gathered in one place on board.
We will also continue to follow our robust procedures for avoiding the spread of the virus through increased cleaning and disinfecting on board. We will continue giving advice to our passengers on how to avoid spreading the virus through hygiene measures and keeping a safe distance from other people.
We will continue to do our utmost to ensure you have enjoyable experience on board.