Freightlink are one of my most trusted suppliers, I know that when I give them my ferry bookings they are sorted with no dramas! When things do go wrong (as in all businesses) they really try hard to rectify issues as quickly as possible. A good example of this was when I was travelling to France on Eurotunnel one Saturday evening and there was an issue in Folkestone that resulted in me not being loaded onto the train – I was subsequently late for my delivery. When I raised this with Freightlink by email on Sunday evening they immediately investigated the issue, offered to write to my customer to explain that I was not at fault and I even got a call from the Sales Director of Eurotunnel on the Monday morning apologising for the mistake that they had made! This level of service is typical of Freightlink which is why I would have no hesitation in recommending Freightlink to other courier companies.
Freightlink have always gone out of their way to assist my company whenever it has been needed, which I really appreciate. Any amendments to departure times or vehicle registrations are dealt with quickly and efficiently and nothing ever seems to be too much trouble, and I always get a call back to reassure me that my amendments have been made! The information on sailings that Freightlink provide helps me plan our vehicle movements to ensure our service levels stay consistent, and Freightlink also help me to swap ferry companies at short notice if my needs dictate this: this is something I could not do if I organised all my ferry crossings directly with just one ferry company supplier. The Freightlink staff are professional, polite and always cheerful and I feel that I am in safe hands when I ask them to look after my ferry crossing requirements. I would have no hesitation in recommending Freightlink.
Since moving to Freightlink from our previous supplier, the improvement in service we have experienced has been a revelation. As a volume user of cross channel routes, the Freightlink online booking system allows our company to make bookings at any time of the day or night. This way of working saves me time and money and is really useful if I forget to make a booking for a driver! I find the staff at Freightlink easy to deal with and if I ever need to speak with someone from the company they are always there to answer my calls.
Our customers are very demanding and expect that we give them high service levels at competitive prices – and we expect the same from our suppliers. I can definitely put Freightlink in this category. Their friendly, helpful customer service team are always available to give me advice, and they find me solutions to issues with ferry crossings across Europe which in turn allows our company to provide the highest levels of service to our customers.