Using your phone in the EU after transition

After the Transition Period - Using Your Phone in EU Countries

On the 1st January 2021 the transition period ended. This means that the relationship between the UK and the EU has changed quite significantly.

We want to help you understand how these changes may affect you. Here is everything you need to know about making phone calls and sending texts to EU countries from the UK following the end of the transition period.

Surcharge-Free Roaming

Surcharge-free roaming is no longer a guarantee when you travel to EU countries, including business-related travel. This means that you may accumulate additional charges when using your phone data in an EU country.

If you do use your phone in an EU country, there is a charge limit of £45 within one billing month after which you will have to actively choose to continue using your phone. This prevents you from unknowingly accumulating huge charges that could become problematic at a later date. You will also receive alerts when you have used 80% and 100% of this data.

To make sure that you don’t accidentally rack up any charges, it is important that you check with your mobile provider what the conditions of their roaming policies are prior to travelling abroad.

Calls and Texts

The caps on the costs of called between the UK and EU/EEA countries are no longer applicable. This means that you could accrue additional, unexpected charges when making calls and texts.

To avoid a nasty bill it is important that you check with your phone provider to find out what charges may affect you.

It is important that you understand the new changes. Keep updated with all the latest relevant industry news and info on our blog!

05 January 2021

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