How long is my ticket valid for?

Open Tickets

This ticket is normally valid for 2-10 days (depending on the operator). In this instance, you turn up and get on the first available service after you have checked in.

A Ticket Booked for a Specific Date & Time

Your ticket is only valid for this sailing. If you wish to change this booking please contact our Customer Service Team. Amendment fees may apply.

Pricing

Top questions:

Do I have to pay VAT on ferry tickets?
Does the driver get a cabin/meal?
What is the difference between a passenger booking and a freight booking?
What vehicle type do I select when booking?
What's included in the price of my ticket?

Can I get a price for a vehicle that is out of gauge?
Do you offer discount for volume bookings?
Do your prices fluctuate during the year?
I am involved in the carriage of specialist cargos, does this make a difference?
Is it cheaper to book a return ticket?
Is there a cost for extra drivers or passengers?
What does £? or POA mean on the ferry times/schedule page?
What happens if I hold an account direct with the ferry company?
What is a currency surcharge?
What is a fuel surcharge?
What is BAF and EVA?
Why can't I see certain prices?
Why should I buy a freight ticket?
Will I have to pay for additional charges at the port?

Bookings

Top questions:

Can I book children on my freight ferry or Eurotunnel Freight journey?
How do I book dangerous goods (ADR)?
How does Brexit / EU Exit affect my bookings?
How does weight affect my booking?
How far in advance can I book a ferry?
What are the charges for booking 'No Shows' and Late Cancellations?
What is an Open Ticket?

Are there any specific requirements for booking a ferry to the Channel Islands?
Can I amend/transfer/cancel my booking?
Can I book a bicycle, motorbike or passenger car on a freight ferry?
Can I book a car on a ferry to Cyprus (Limassol)?
Can I book a car on a ferry to Sweden or Norway?
Can I book an unaccompanied caravan?
Can I transport a static caravan on the Stena Line Holyhead ⇄ Dublin route?
Do I need to make a booking or can I just turn up?
Do you need my driver's name?
How do I book animals?
How do I book refrigerated vehicles?
How do I get confirmation of my booking?
How do I make a booking?
Should I open an account?
What are your opening times?
What can I ship as freight on the Immingham, Brevik & Gothenburg routes?
What do I do if I don't receive my booking email?
What have Freightlink done to comply with GDPR?
What if my booking email says "Standby"?
What is a Flexi Ticket?
What is Eurotunnel Freight Capacity Protection?
When will I get my booking reference?
Why are my Ferry Bookings for Italy & Greece on 'Waiting List' or 'Standby'?
Why have I received a cancellation email for my DFDS Dover <> Calais/Dunkerque booking?
Will the driver get a single cabin?

At Port

Top questions:

How long before the sailing do I need to be at the port?
What are the daily charges when a trailer is left / stored on the quay at port?
What if I am running late?
What is Operation Brock, Operation Brock Zero, TAP or Operation Stack?

Can I stay in my vehicle when using Eurotunnel?
How do I board a Eurotunnel truck shuttle safely?
How do I check in at port?
How does a ferry journey affect my driver hours?
How long is my ticket valid for?
What are the procedures for picking up unaccompanied vehicles/trailers from Portsmouth Port?
What do I need with me to travel?
What happens if I fail to notify you, and do not show for my booking?
What happens if I misdeclare my vehicle or load?
What happens if I miss the sailing?
What Health & Safety regulations apply at Rotterdam Europoort?
What ID and documentation do I need?
What is Dover TAP?
What safety rules apply in a port?
When can I deliver/collect an unaccompanied vehicle?
Where should I go to check in?

Onboard

Top questions:

Can I take my dog in my truck on a ferry?
Can I take pets on Eurotunnel VP?
What is my vehicle type?

Are electrical connections for refrigeration available for vehicles on board ferries?
How is my vehicle secured on a ferry?
How should I secure my vehicle cargo?
What do I do if I have a complaint on board?
What happens if my vehicle is damaged during shipment?
What is the maximum height/width/weight that can be shipped?
What safety rules apply onboard?
What types of ferries are there and what facilities do they have?
Will I travel with other cars and passengers?

Payment/Invoicing

Top questions:

How do I get a copy of an invoice?
What payment methods do you accept?
When will I receive my invoice for my booking(s)?

Can I pay at the port?
How long does it take for a refund to be processed?
Is there a charge for using credit/debit cards?
What do I do if I get an invoice query?
What is Freightlink's VAT number?
Why has an additional payment been taken from my credit/debit card?

Travel To Europe

Top questions:

Can I drive a HGV in Europe on weekends or bank holidays?
What can I do to avoid problems with illegal immigrants / clandestine entrants?
What customs paperwork do I need for certain ferry routes?

Do I need personal belongings insurance?
Do I need breakdown cover for Europe?
Do I need to speak French or German on the continent?
I don't understand transport of ADR cargo from Italy to Greece, can you help?
I've never driven on the right-hand side of the road before. What should I do?
Is it best to exchange money before I set off?
Should I have specific insurance for my load?
What if I'm taken ill, do I need health or travel insurance?
Where can I get the best rates of exchange?

Coronavirus

Top questions:

Do I need to quarantine for 14 days when I enter the UK?
I'm entering the UK with an empty vehicle. How do I prove I am a freight haulier?
Will I get a single cabin onboard a ferry?

Are meals still provided on board the ferry?
I feel unwell. Am I allowed to travel?
What are the ferry operators doing to provide protection from Covid-19?
What do I need to take with me when I'm crossing from the UK to Europe (and vice versa)?
What facilities are available onboard and at ports?
Where can I get my France Travel Certificate?

Other

Top questions:

How much does it cost to call Freightlink?
What is the HGV Levy?

How do I know what is the best route for me?
Which ferry companies do you deal with?

Search and Book

From

Depart

Fri, 1 Dec 2023

Return

Sat, 2 Dec 2023

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The Freight Ferry People

How long is my ticket valid for?

Open Tickets

A Ticket Booked for a Specific Date & Time

Pricing

Bookings

At Port

Onboard

Payment/Invoicing

Travel To Europe

Coronavirus

Other

Search and Book