What safety rules apply in a port?

Certain safety rules apply in all ports and terminals. This includes the following

Take note of speed limits and traffic regulations
Mobile phones must not be used
Smoking is not allowed
High visibility vest may be required when moving around
All hazardous units must properly labelled
Drivers and their vehicles may be randomly searched for security reasons

Pricing

What's included in the price of my ticket?

Do I have to pay VAT on ferry tickets?

Does the driver get a cabin/meal?

What is the difference between a passenger booking and a commercial freight booking?

What vehicle type do I select when booking?

What is a fuel surcharge?

What is a currency surcharge?

Is there a cost for extra drivers or passengers?

What happens if I hold an account direct with the ferry company?

Will I have to pay for additional charges at the port?

Do your prices fluctuate during the year?

Is it cheaper to book a return ticket?

Why can't I see certain prices?

Can I get a price for a vehicle that is out of gauge?

What does £? or POA mean on the ferry times/schedule page?

Why should I buy a freight ticket?

How do I know what is the best route for me?

I am involved in the carriage of specialist cargos, does this make a difference?

What is BAF and EVA?

Do you offer discount for volume bookings?

Bookings

How do I make a booking?

When will I get my booking reference?

How do I get confirmation of my booking?

Can I amend/transfer/cancel my booking?

Will the driver get a single cabin?

Do you need my driver's name?

How do I book refrigerated vehicles?

How do I book animals?

What is an Open Ticket?

How far in advance can I make a ferry or tunnel booking?

What if my booking email says "Standby"?

What do I do if I don't receive my booking email?

What are your opening times?

Should I open an account?

Can I book an unaccompanied caravan?

What have Freightlink done to comply with GDPR?

Can I book a car on a ferry to Sweden or Norway?

Can I book a car on a ferry to Cyprus (Limassol)?

Why are my Ferry Bookings for Italy & Greece on 'Waiting List' or 'Standby'?

How does weight affect my booking?

Can I book a bicycle, motorbike or passenger car on a freight ferry?

Why have I received a cancellation email for my DFDS Dover <> Calais/Dunkerque booking?

Are there any specific requirements for booking a ferry to the Channel Islands?

What is a Flexi Ticket?

What is LeShuttle (Eurotunnel) Freight Capacity Protection?

How much does it cost to call Freightlink?

Can I book children on my freight ferry or LeShuttle (Eurotunnel) Freight journey?

What are the charges for booking 'No Shows' and Late Cancellations?

What can I ship as freight on the Immingham, Brevik & Gothenburg routes?

How do I book dangerous goods (ADR)?

Can I transport a static caravan on the Stena Line Holyhead ⇄ Dublin route?

Can I book plant machinery, mafi, tracked vehicles etc on a ferry?

How do I declare I have an empty vehicle?

Customs

What is a Port Pass (GMR, PBN, Envelope/ELO)?

What is an Entry Summary Declaration (ENS)?

What do I need to declare when temporarily taking goods (such as tools) out of the UK?

EU ENS - What is Import Control System 2 (ICS2)?

What is a GB EORI number and where do I get one?

What is a S&S GB ENS?

Do I need a S&S GB ENS if I'm travelling empty?

Do I need a Port Pass (GMR, PBN, ELO) if I'm travelling empty?

Do I need a Port Pass (GMR, PBN, ELO, Portbase) if I'm moving tools & equipment?

What do I need to create a Port Pass (GMR, PBN, ELO, Portbase)?

Where are my Port Passes (GMR, PBN, ELO, Portbase) I created with the Port Pass Generator?

What happens when I request Freightlink to organise my Port Pass (GMR, PBN, ELO, Portbase)?

I paid for a Port Pass (GMR, PBN, ELO, Portbase) but didn't receive anything. Where is it?

I'm travelling between the UK and The Netherlands - where do I find my GMR Port Pass?

Do I need an EU/XI EORI number for ICS2?

Do I need a separate EORI number for trading with Northern Ireland?

What do I need to know about Incoterms?

What kind of licenses do you need to transport goods GB <> EU?

What is an IMO Number?

How do I declare the movement of human remains or an empty hearse?

For NL - UK travel, where do I present ATA carnets or NATO forms 302 before Check In?

What are Oral or 'By Conduct' Customs Declarations?

Do I need to complete any additional customs requirement forms?

Where are the UK border control posts for importing veterinary and phytosanitary products and what are the procedures?

Can I use 999L and Y999 waiver codes in my export declaration?

Do I need a S&S GB for goods transported under an ATA Carnet?

Do I need an EORI number to make a S&S GB ENS declaration?

What is a transport contract?

What is Enveloppe Logistique Obligatoire (ELO)?

What is a MRN and do I need one?

What is a goods description?

What are stop words?

At Port

How long before the sailing do I need to be at the port?

What if I am running late?

What is Operation Brock, Dover TAP and Operation Stack?

What are the daily charges when a trailer is left / stored on the quay at port?

Where should I go to check in?

How do I check in at port?

What happens if I misdeclare my vehicle or load?

What happens if I miss the sailing?

What happens if I fail to notify you, and do not show for my booking?

How long is my ticket valid for?

When can I deliver/collect an unaccompanied vehicle?

What do I need with me to travel?

What ID and documentation do I need?

Can I stay in my vehicle when using LeShuttle (Eurotunnel) Freight?

How does a ferry journey affect my driver hours?

How do I board a LeShuttle (Eurotunnel) Freight truck shuttle safely?

What is Dover TAP?

What are the procedures for picking up unaccompanied vehicles/trailers from Portsmouth Port?

What Health & Safety regulations apply at Rotterdam Europoort?

What safety rules apply in a port?

Why is my ferry delayed by tides?

Onboard

What is my vehicle type?

Can I take my dog in my truck on a ferry?

Can I take pets on LeShuttle (Eurotunnel) Freight VP?

What types of ferries are there and what facilities do they have?

What do I do if I have a complaint on board?

What happens if my vehicle is damaged during shipment?

Will I travel with other cars and passengers?

What is the maximum height/width/weight that can be shipped?

How is my vehicle secured on a ferry?

How should I secure my vehicle cargo?

Are electrical connections for refrigeration available for vehicles on board ferries?

What safety rules apply onboard?

Can I take a LPG or LNG vehicle on DFDS Dover-Calais/Dunkerque ferries?

Payment/Invoicing

When will I receive my invoice for my booking(s)?

What payment methods do you accept?

How do I get a copy of an invoice?

What do I do if I get an invoice query?

Is there a charge for using credit/debit cards?

Can I pay at the port?

Why has an additional payment been taken from my credit/debit card?

How long does it take for a refund to be processed?

What is Freightlink's VAT number?

Travel To Europe

What can I do to avoid problems with illegal immigrants / clandestine entrants?

Can I drive a HGV in Europe on weekends or bank holidays?

What is the HGV Levy?

I've never driven on the right-hand side of the road before. What should I do?

Do I need to speak French or German on the continent?

Is it best to exchange money before I set off?

Where can I get the best rates of exchange?

What if I'm taken ill, do I need health or travel insurance?

Do I need personal belongings insurance?

Should I have specific insurance for my load?

Do I need breakdown cover for Europe?

I don't understand transport of ADR cargo from Italy to Greece, can you help?

Can trucks over 3.5 tonnes travel through Mont Blanc tunnel?

Other

How do you weigh a ship?

How do ferries float?

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