Firstly, please try to notify us at the earliest possible opportunity if you are not going to make a sailing.

If you do miss a sailing or check-in is closed, please contact our Customer Service Team on +44 (0) 844 847 9000. Our Customer Service Team have the knowledge and expertise to assist you, and arrange alternative shipment. Please note that if you miss a sailing it is not guaranteed you will automatically be able to travel on the next sailing on this route.

Please also note that if you do not turn up for a sailing and we are not notified, a "no-show" charge may be applied.