What are the charges for booking 'No Shows' and Late Cancellations?

If you fail to notify us that you are not going to show for your booking (a 'No Show') or cancel a booking late, charges can apply. Here are the current charges for ferry and tunnel operators.

Operator Cancellation Charge No Show Charge
Bornholmslinjen 100% booking cost 100% booking cost
Brittany Ferries (UK-Spain) £100 / €120
CLdN €120
Color Line €90
Condor Ferries Cancelled and re-booked within 24 hours : £25
Cancelled less than 48 hours, but more than 12 hours before departure : £25
Cancelled within 12 hours of departure : 100% booking cost
100% booking cost
Corsica Ferries 100% booking cost 100% booking cost
Destination Gotland 100% booking cost 100% booking cost
DFDS : Dunkerque - Rosslare Within 24 hours of sailing : €100 €100
Eckero Lines Within 1 hour of departure : €40 Within 1 hour of departure : €40
Eurotunnel VP (excluding VP Flexi) 100% booking cost 100% booking cost
Finnlink : Naantali - Kapellskar
Day departures (09:15 / 10:15 from Kapellskar or 10:45 / 11:45 from Naantali) : 2 hours before departure : €60
Night departures (21:30 / 21:45 from Kapellskar or 22:30 / 22:45 from Naantali) : 4 hours before departure : €60
€60
Finnlines €150
Fjord Line Within 4 hours of departure: 100% booking cost 100% booking cost
P&O Ferries North Sea : Hull-Rotterdam £35
P&O Ferries North Sea : Tilbury-Zeebrugge After 12:00 for same day evening departures or after 14:00 for next morning departures : 100%
Weekend departures cancelled after 14:00 Friday : 100% booking cost
100% booking cost
Polferries Within 6 hours of departure : €50 100% booking cost
Red Funnel Within 1 hour of departure: 100% booking cost 100% booking cost
Stena Line : Dublin/Rosslare - Cherbourg Cancellations or amendments within 12 hours of departure (including bookings previously on standby): £90 / €100 £90 / €100
Stena Line (all other routes) Cancellations or amendments within 2 hours of departure : £45 / €51 £45 / €51
Tallink Silja Within 1 hour of departure : €75 €75
TT-Line Within 2 hours of departure: €50 €50
Unity Line Within 12 hours of departure : €30 €30
Viking Line : Tallinn - Helsinki Within 1 hour of departure : €50
Cancelled less than 2.5 hours, but more than 1 hour before departure: €25
€50
Viking Line Within 1 hour of departure : €70

Cancelled less than 2.5 hours, but more than 1 hour before departure: €35

€70
Virtu Ferries 100% booking cost
Wightlink Within 1 hour of departure: 100% booking cost 100% booking cost

*Updated June 2021

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Wed, 28 Jul 2021
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