Will I have to pay for additional charges at the port?
At certain ports there are customs charges of which we are unable to pre-pay, but we will do our best advise you where these exist at the time of booking. These charges are usually dependent upon weight of the load and is most common in Mediterranean and Adriatic ports.
You shouldn't be asked to pay any charges against your ticket at the port. If this is the case please contact our Customer Service Team on +44 (0)844 847 9000 or via email at firstname.lastname@example.org.