What do I do if I don't receive my booking email?

If you haven't received your booking confirmation email containing your ferry booking reference within 24 hours of making your booking then please check your spam and/or junk folders.

If you still have not received the confirmation email then please contact our Customer Service Team on +44(0)844 847 9000 who can arrange to resend it via email or SMS.

Pricing

What's included in the price of my ticket?

Do I have to pay VAT on ferry tickets?

Does the driver get a cabin/meal?

What is the difference between a passenger booking and a commercial freight booking?

What vehicle type do I select when booking?

What is a fuel surcharge?

What is a currency surcharge?

Is there a cost for extra drivers or passengers?

What happens if I hold an account direct with the ferry company?

Will I have to pay for additional charges at the port?

Do your prices fluctuate during the year?

Is it cheaper to book a return ticket?

Why can't I see certain prices?

Can I get a price for a vehicle that is out of gauge?

What does £? or POA mean on the ferry times/schedule page?

Why should I buy a freight ticket?

How do I know what is the best route for me?

I am involved in the carriage of specialist cargos, does this make a difference?

What is BAF and EVA?

Do you offer discount for volume bookings?

Bookings

How do I make a booking?

When will I get my booking reference?

How do I get confirmation of my booking?

Can I amend/transfer/cancel my booking?

Will the driver get a single cabin?

Do you need my driver's name?

How do I book refrigerated vehicles?

How do I book animals?

What is an Open Ticket?

How far in advance can I make a ferry or tunnel booking?

What if my booking email says "Standby"?

What do I do if I don't receive my booking email?

What are your opening times?

Should I open an account?

Can I book an unaccompanied caravan?

What have Freightlink done to comply with GDPR?

Can I book a car on a ferry to Sweden or Norway?

Can I book a car on a ferry to Cyprus (Limassol)?

Why are my Ferry Bookings for Italy & Greece on 'Waiting List' or 'Standby'?

How does weight affect my booking?

Can I book a bicycle, motorbike or passenger car on a freight ferry?

Why have I received a cancellation email for my DFDS Dover <> Calais/Dunkerque booking?

Are there any specific requirements for booking a ferry to the Channel Islands?

What is a Flexi Ticket?

What is LeShuttle (Eurotunnel) Freight Capacity Protection?

How much does it cost to call Freightlink?

Can I book children on my freight ferry or LeShuttle (Eurotunnel) Freight journey?

What are the charges for booking 'No Shows' and Late Cancellations?

What can I ship as freight on the Immingham, Brevik & Gothenburg routes?

How do I book dangerous goods (ADR)?

Can I transport a static caravan on the Stena Line Holyhead ⇄ Dublin route?

Can I book plant machinery, mafi, tracked vehicles etc on a ferry?

How do I declare I have an empty vehicle?

Customs

What is a Port Pass (GMR, PBN, Envelope/ELO)?

What is an Entry Summary Declaration (ENS)?

What do I need to declare when temporarily taking goods (such as tools) out of the UK?

EU ENS - What is Import Control System 2 (ICS2)?

What is a GB EORI number and where do I get one?

What is a S&S GB ENS?

Do I need a S&S GB ENS if I'm travelling empty?

Do I need a Port Pass (GMR, PBN, ELO) if I'm travelling empty?

Do I need a Port Pass (GMR, PBN, ELO, Portbase) if I'm moving tools & equipment?

What do I need to create a Port Pass (GMR, PBN, ELO, Portbase)?

Where are my Port Passes (GMR, PBN, ELO, Portbase) I created with the Port Pass Generator?

What happens when I request Freightlink to organise my Port Pass (GMR, PBN, ELO, Portbase)?

I paid for a Port Pass (GMR, PBN, ELO, Portbase) but didn't receive anything. Where is it?

I'm travelling between the UK and The Netherlands - where do I find my GMR Port Pass?

Do I need an EU/XI EORI number for ICS2?

Do I need a separate EORI number for trading with Northern Ireland?

What do I need to know about Incoterms?

What kind of licenses do you need to transport goods GB <> EU?

What is an IMO Number?

How do I declare the movement of human remains or an empty hearse?

For NL - UK travel, where do I present ATA carnets or NATO forms 302 before Check In?

What are Oral or 'By Conduct' Customs Declarations?

Do I need to complete any additional customs requirement forms?

Where are the UK border control posts for importing veterinary and phytosanitary products and what are the procedures?

Can I use 999L and Y999 waiver codes in my export declaration?

Do I need a S&S GB for goods transported under an ATA Carnet?

Do I need an EORI number to make a S&S GB ENS declaration?

What is a transport contract?

What is Enveloppe Logistique Obligatoire (ELO)?

What is a MRN and do I need one?

What is a goods description?

What are stop words?

At Port

How long before the sailing do I need to be at the port?

What if I am running late?

What is Operation Brock, Dover TAP and Operation Stack?

What are the daily charges when a trailer is left / stored on the quay at port?

Where should I go to check in?

How do I check in at port?

What happens if I misdeclare my vehicle or load?

What happens if I miss the sailing?

What happens if I fail to notify you, and do not show for my booking?

How long is my ticket valid for?

When can I deliver/collect an unaccompanied vehicle?

What do I need with me to travel?

What ID and documentation do I need?

Can I stay in my vehicle when using LeShuttle (Eurotunnel) Freight?

How does a ferry journey affect my driver hours?

How do I board a LeShuttle (Eurotunnel) Freight truck shuttle safely?

What is Dover TAP?

What are the procedures for picking up unaccompanied vehicles/trailers from Portsmouth Port?

What Health & Safety regulations apply at Rotterdam Europoort?

What safety rules apply in a port?

Why is my ferry delayed by tides?

Onboard

What is my vehicle type?

Can I take my dog in my truck on a ferry?

Can I take pets on LeShuttle (Eurotunnel) Freight VP?

What types of ferries are there and what facilities do they have?

What do I do if I have a complaint on board?

What happens if my vehicle is damaged during shipment?

Will I travel with other cars and passengers?

What is the maximum height/width/weight that can be shipped?

How is my vehicle secured on a ferry?

How should I secure my vehicle cargo?

Are electrical connections for refrigeration available for vehicles on board ferries?

What safety rules apply onboard?

Can I take a LPG or LNG vehicle on DFDS Dover-Calais/Dunkerque ferries?

Payment/Invoicing

When will I receive my invoice for my booking(s)?

What payment methods do you accept?

How do I get a copy of an invoice?

What do I do if I get an invoice query?

Is there a charge for using credit/debit cards?

Can I pay at the port?

Why has an additional payment been taken from my credit/debit card?

How long does it take for a refund to be processed?

What is Freightlink's VAT number?

Travel To Europe

What can I do to avoid problems with illegal immigrants / clandestine entrants?

Can I drive a HGV in Europe on weekends or bank holidays?

What is the HGV Levy?

I've never driven on the right-hand side of the road before. What should I do?

Do I need to speak French or German on the continent?

Is it best to exchange money before I set off?

Where can I get the best rates of exchange?

What if I'm taken ill, do I need health or travel insurance?

Do I need personal belongings insurance?

Should I have specific insurance for my load?

Do I need breakdown cover for Europe?

I don't understand transport of ADR cargo from Italy to Greece, can you help?

Can trucks over 3.5 tonnes travel through Mont Blanc tunnel?

Other

How do you weigh a ship?

How do ferries float?

Search and Book

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Fri, 24 Oct 2025

Return

Sat, 25 Oct 2025

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12 Sceptre Court, Bamber Bridge, Preston, PR5 6AW, United Kingdom. Tel: +44 (0) 1772 282592 Registered in England: Company number 04838153. Freightlink® is a registered trademark.

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